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Respond to Negative Amazon Reviews ChatGPT prompt

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Maya...

@mayablake...

In your role as [Your Role] at [Your Company], dealing effectively with negative customer reviews on Amazon, especially for [Product Type], is crucial for maintaining your brand's reputation. Crafting responses that are empathetic, professional, and solution-oriented can turn a negative experience into a positive impression. To respond effectively to a negative Amazon review, focus on the following specific details: Product Type: [Details about the product receiving the review] Customer Complaint: [Specific issues mentioned in the negative review] Response Tone: [The tone you want to set in your response - empathetic, apologetic, reassuring] Resolution Offer: [Any compensation or solution you can offer to the customer] Policy Reminder: [Any relevant company or Amazon policies to reiterate] Feedback Acknowledgment: [How you will acknowledge the feedback for improvement] Follow-up Plan: [Plan for following up with the customer after the initial response] Task Requirements: Acknowledge the customer's concerns and apologize for their negative experience. Offer a clear and concise solution or compensation, if applicable. Reiterate any relevant policies in a respectful manner. Express willingness to learn from the feedback and improve. Decide on and execute either a public or private response strategy. Plan for follow-up communication to ensure customer satisfaction. Best Practices Checklist: Maintain a calm and professional tone throughout the response. Address all specific points raised in the customer’s review. Ensure the response aligns with your company’s values and customer service policy. Use the opportunity to demonstrate excellent customer service publicly. Deliverable: Develop an excellent response to the negative Amazon customer review. It should offer clear, empathetic, and constructive responses. Format the content in markdown.

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